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FAQ

Artwork & Design Specification

Q: Do BrilliantPrint offers design services?

A: Sorry, we do not provide any design services. All artworks are to provided by customers and we will only proceed with printing processes.

Q: How can I learn about BrilliantPrint artwork specifications?

A: There is a tab of Artwork Specification for each product. You may refer to this tab before submitting your artwork to us to avoid incorrect artwork specifications.

Q: What are the file formats should I use to save my artworks?

A: The most common accepted file format is Adobe Illustrator (AI). However, other formats such as PDF, EPS, high resolution JPG/PSD/TIFF and etc are accepted as long as the artworks are saved in correct settings.

Q: How do I send my artwork to BrilliantPrint?

A: There are few ways to send your artwork to us depending on the file size.

1. Below 10MB, email to us at sales@brilliantprint.com
2. 10MB and above, upload your artwork to our FTP. Please download the FTP guide here.

After submitting your artwork to us, please give us a call to make sure we receive your artwork.

Q: Will the color of my printed material match 100% to the original color of my artwork?

A: No. It is a fact within printing industry that 100% process color accuracy is not presently possible with the current printing technologies. The color difference level may vary from printing company to printing company, as well as from press machine to press machine. Besides, the paper stock will make a color difference. The color may vary because of the surface and coating.

Delivery

Q: Do I have to pay for the delivery services?

A: Yes. A delivery fee is applicable. We provide delivery services within Malaysia as well as overseas. Delivery fees are varying from place to place. Do contact us for delivery charges. However, if your purchase is above RM80 (for name card, ID badge, flash stamp), RM250 (for other products except name card), we provide FREE delivery within Klang Valley (except Putrajaya and Cyberjaya).

Q: How will my goods be delivered?

A: The goods are delivered by our dispatch or driver (within Klang Valley), or through our appointed courier services.

Q: Do you provide rush order or urgent order?

A: Yes. We do provide optional rush order service. Please contact us for more information.

Q: Can I collect my orders personally from your office?

A: Yes. Self-collection is available. What you need to do it to make a not of self-collection when placing a new order.

Q: What should I do if I do not receive my order on time?

A: Usually, we will inform you in advance of there are any delay on goods. You can always refer to our customer service for further details.

Production & Delivery Days Must-Knows

1. Production days start counting from the NEXT DAY of the day of final artwork submission/receive payment.

2. 2 + 1 (2 working days + 1 day delivery)

3. Working day is not inclusive of Saturday, Sunday, and Public Holiday.

Example:

3 + 1 = 3 working days + 1 day delivery
Customer submits artwork at Monday and make the payment at Monday; but we found out there is artwork problem (missing font/link) and CANNOT proceed directly.
Customer re-submits the correct file on Tuesday, and we have verified everything is fine.
Tuesday = it is NOT counted as production day
Wednesday = First working day
Thursday = Second working day
Friday = Third working day; customer can self-collect after 4pm.
Next Monday = Delivery

Printing and Processes

What are the differences between offset, inkjet and digital printing?

	Premium OFFSET	Share Plate OFFSET	DIGITAL	INKJET (HP 8000)
Quantity	Bulk quantities, min 1000pcs per design	Bulk quantities, min 500pcs per design	Low quantity (short runs) as 1 piece	Low quantity (short runs) as 1 piece
Color	Pantone® (PMS) or CMYK (minor color adjustment can be done, as in separate job)	CMYK (no color adjustment, as will affect other artwork)	CMYK, color outcome become dull if compare to offset (minor color adjustment can be done with extra cost for sampling)	CMYK+LM+LC (6 color)
Film & Plate	Film & Plate required (additional cost)	Film & Plate required (no cost of this, as to be shared by all customer	No film & plate – direct output from artwork	No film & plate – direct output from artwork
Color proof	Proof can be provided once with extra costing	No proofing	Sample print = color proof	Sample print = color proof
Consistency (color & cropmark)	- Up to 90 % according to color proof (same print run) - Color may vary from print run to print run Cropmark à tolerance of 1 hair line	- ± 10% according to original color - Color may vary from print run to print run Cropmark à tolerance of 1 hair line	- Color may vary from piece to piece Crop mark à tolerance of min 1-2mm	Color may vary from piece to piece in percentage of 5-8.
Turnaround	Min 5-8 working days (depend on finishing)	Min 5-7 working days (depend on finishing)	Same day or min 1 working day (additional finishing will require more working days)	Same day or min 1 working day (additional finishing will require more working days)
Price	Qty ?, unit price ? Qty ?, unit price ?	Qty ?, unit price ? Qty ?, unit price ?	Fixed price ( unit price will only decrease a bit for more qty)	Fixed price ( unit price will only decrease a bit for more qty)
Sheet Size	Up to 28x40 in (ok for custom size)	Few fixed sizes for selection	Most digital presses only print up to a 13x19 in	Max width up to 60in, height is up to the length of material roll
Variable Text	No	No	Can print variable text or images where each sheet off the press is unique in some personalized way (database driven, e.g. mailing lists, marketing materials, direct mail pieces, letters, etc. with a different name/address or number/code on each printed piece)	Can print variable text or images where each sheet off the press is unique in some personalized way (database driven, e.g. mailing lists, marketing materials, direct mail pieces, letters, etc. with a different name/address or number/code on each printed piece)
Finishing	Must dry or be coated before handling	Must dry or be coated before handling	Once a sheet is off a digital press it can be cut, folded or finished very quickly	Once a sheet is printed, it can be cut, folded or finished very quickly
Printing Surfaces & Wastage	- wide range of printing surfaces including thick paper, textured paper & etc - Min wastage require for test run (min 250pcs)	- certain range of printing surfaces including (fix paper type – common use paper) - Min wastage require for test run (min 250pcs)	- Limited weights up to 280gsm (thicknesses) and limited types of paper - 0% to 2% wastage, as not test run required	- Wide range of printing material such as Synthetic paper, Tarpauline, Vinyl sticker, Transparent sticker, Backlit etc.
Suitable for job	- High qty printing (same design/name) - Full coverage of solid color - Pantone color - Special die cut shape - Special paper type	- High qty printing (same design/name) - Full coverage of solid color - Save cost printing	- Instant print/urgent print - Less qty printing (1 box per name) - Personalize or variable data printing	- Instant print/urgent print - Large Format Printing - Waterproof printing - Less qty printing (1 box per name) - Personalize or variable data printing